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How to Increase Employee Satisfaction and Productivity with SalesVu Employee Scheduling

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A happy employee is a productive employee. When your staff is happy, they are able to better meet your business needs, provide customers with an exceptional experience, and are more willing to go the extra mile. This can improve both customer and employee retention and loyalty.

Train Them Well

Properly training employees is an important step in getting them more engaged and interested in what they’re doing. Your workforce should know how to explain every product in your inventory, so that they can successfully answer questions and upsell products to customers. When your employees know the products well, they can promptly inform customers of how different products can benefit their lives, which is the first step to making a compelling sales pitch.

Engage Your Workers

Get your workers engaged. Let them call some of the shots, encourage their suggestions, and find other ways to get them more interested in their work. Encourage them to interact with customers more. Not only does this help pass the workday more quickly, but it also helps foster a better relationship between the customer and your employee, leading to more customer and employee retention.

Ask for Feedback

If there is something bothering an employee, they aren’t as satisfied or productive. Keep an open line of communication with your workforce so that they feel comfortable addressing issues of concern or room for improvement. They may have unique suggestions to help your business, and will feel like they are being heard and understood.

Reward Employees for a Job Well Done

Have fun challenges and reward incentives for employees to look forward to. Rewarding employees doesn’t always have to cost money, but offering prizes offers added incentives for employees to sell more and increase their productivity. Even a word of encouragement can go a long way. Recognize their contributions, encourage their helpfulness, offer positive feedback and constructive criticism, and let them know that they are appreciated and are making a difference. They will be more inclined to work harder and take more pride in their work.

Mandatory Breaks

Taking a break during the workday is every employee’s right. But it’s more than just that. It’s their time to break away from the stress of work to clear their head, refocus their priorities, and return to the workday refreshed, ready to face the work ahead, and more productive.

Get a POS System

With a POS system, your employees can do things like answer questions, make upsell recommendations, and even ring up sales from anywhere around the store or restaurant. This intuitive software can allow you to take your business with you, so your workforce can access business operations and reporting all from their tablet or mobile phone.

You can also take advantage of employee scheduling and management software, which can help you quickly find discrepancies and trends among your workforce. To begin making better business decisions, increasing productivity, and simplifying your business operations, contact SalesVu about our all-in-one business management solution.

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Improve the Restaurant Experience and Engage with Your Customers with SalesVu Customer Relationship management

 

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Every customer interaction you have is another way of gaining their continued business and loyalty. Read our tips on how to improve each interaction so that your customers are more likely to return time and time again.

Improve the Service

Getting your employees involved can quickly transform your business and leave your employees feeling more upbeat, which can lead to better customer interactions and more employee and customer retention. Ask for their suggestions, offer employee promotions and contests, and make sure everyone knows the menu inside and out. Anonymous employee surveys can gauge their satisfaction, feedback, and insight into management and how the business is run.

Make sure your employees understand the importance of customer service. For starters, they should introduce themselves to each table, have a friendly demeanor, and be able to answer any questions about the menu and preparation. They should be alert, attentive, and quick to meet your customers’ needs so that patrons want to return for the ambience, food, service, and overall experience.

Get In Your Customers’ Shoes

In order to really make lasting changes, you need to know what is, and is not, working. The best way to do this is to see things from your customers’ perspective. Consider leaving suggestion cards that customers can fill out. Leave them in the bill and offer a discount or free meal if customers are willing to fill them out. Patrons love to feel like they are being heard and suggestion cards is one great way of accomplishing this.

Offer More Menu and Dining Options

Restaurant patrons love options. Consider offering take-out, delivery, and/or curbside to-go options so that your customers can get their favorite food faster. This can also reduce labor costs, free up tables, and increase profits quickly. Consider also adding new menu items featuring seasonal produce, local ingredients, and weekly specials so your patrons can always try something new and exciting. They will want to visit more often to see what new items the chef has prepared.

Consider updating your brand image, logo, e-commerce site, storefront, and awning. Make sure to also clearly display and promote your new menu options with colorful posters, menu boards, or through online campaigns.

Tech Updates

With POS solutions, servers are able to take orders at the table, send them where they need to go (such as directly to the bar or kitchen), open multiple tabs, split checks, and more from any terminal, which will make your servers’ lives easier. Most importantly, it helps ensure every order is right, that your inventory is updated, and can even help track customer purchase patterns. Once you know what your patrons’ love most, you can make better business decisions, shift pricing, and improve inventory management.

Contact  SalesVu to find out how our all-in-one restaurant POS solution can quickly produce a huge change for your business. Our pos system also offers table management, reservation management, credit card processing, marketing automation, and more to help you manage every aspect of your business – anytime, anywhere.

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How to Hire the Right Employees

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Whether you have just launched a new startup or are looking for new employees for your budding small business, it is crucial to hire the right people to ensure that they can help contribute to your business success. In order to accomplish this, consider the following factors when hiring potential candidates for employment.

Education and Work History

Making sure that candidates are qualified for the open position is the first part of the hiring process. This can be done by thoroughly checking their resume for their education, work history, and credentials. However, considering the candidate’s background is only half the battle when determining if they can handle any future tasks.

Quickly Adaptable

In today’s world of constantly changing technology, regulations, and software, you will need employees who can keep up with the changes and won’t require extensive training from the start. Hiring multi-talented people can also ensure that they are more likely to fit into management positions later and can easily adapt to changes within the workplace or industry.

One sign that you have a great learner on your hands is to see how the candidate handles the interview. If they continue to cut you off or get the glazed over look in their eyes when you are speaking, then they are most likely not a good listener – or learner.

Highly Productive and Enthusiastic

Did the candidate wear multiple hats at their last position? Can you envision them being enthusiastic about their job and adding to your productivity?

When hiring someone to the team, they should be enthusiastic about helping the business grow. Make sure that you have an enthusiastic candidate on your hands, preferably one who seems very interested in the position and has already spent time researching your company and gathering questions.

Corporate Culture

Do you run a professional office or do you offer a more laid-back workplace approach? You will want to find employee who fits your corporate culture, so they can more easily fit in with other staff members and can represent your business well.

Clearly Define the Position

Before you begin the hiring process, make sure you know exactly what you are looking for so that you can be transparent about the job. If your potential candidates don’t know what you want, they will never be able to live up to your expectations. The salary, benefits, and role responsibilities should be clearly defined and discussed during the interview.

Along with finding the right employee, keep in mind that they are also looking for the right employer. Make sure to highlight all of the benefits associated with working for your company, along with the salary.

Don’t Settle

Finding the right employee – who can succeed and enhance your work culture – will end up saving you time and money in the end and can help your business reach the next step. On the other hand, bad hires can be extremely costly, resulting in wasted funds, wasted training, and wasted time spent searching for employees. Take your time searching for the right employee and make sure they’re someone you can work with for the long-run.

 

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Tropical Sno share their sweet experience with SalesVu iPad POS System : “A complete and reachable business management solution”

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Tropical Sno is a shaved iced local in Western Spring Illinois that is dedicated to create an oasis of shave ice euphoria. They do this by selling the highest quality and best tasting shave ice in the world. It serves more than 50 flavors to eager customers who constantly experiment with the wide variety of flavors and create their own ice indulgences.

We talked to the business owner Nicholas Cozzi who used in his first store the traditional registers, but noticed they were not really useful business-wise to his store. “All they did was round all the money earned in a day and nothing else” Nicholas realized he needed something more useful and a regular POS. He needed a complete and reachable business management tool, one that could offer him a wide range of business tools

He used Square in the past, but found that its features were insufficient for the market understanding and developing of Tropical Sno.

SalesVu offered me the Gift Card Feature and I loved it!. This was crucial for my decision towards SalesVu business management solution. It is a complete system that understands the requirements and needs of my stores, hence of my clients. The Gift Cards were a huge success for my store, and a way to keep the sales organized. Customers loved it and used it a lot. This feature implied a great success for me and Tropical Sno”

He also told us that other favorite feature he has is the employees and inventory management tools that SalesVu includes.

“They are both very effective and convenient. As the owner of two stores, I need to be constantly updated about the things that happen with the payments of the employees and their hours of work. I also need to know if the cups or spoon supplies are running low in the store and SalesVu emails me with all this relevant information and allows me to manage my business effectively everywhere I go”.

Moreover, Nicholas explained that he felt that SalesVu Customer Service phone number is an extremely important tool of the system.

“The fact that I can call them directly instead of just having an email address makes it a very nice and reachable business solution. It is better to have a direct contact with a customer service representative in case some questions or concerns arise”

If you want to know more about Tropical Sno at Western Spring Illinois be sure to visit their Facebook page be clicking the icon below.

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With an ecommerce website and online Employee Scheduling, LPV says SalesVu’s iPad POS System is an “awesome” system!

The Lilly Pad Village (LPV) is an establishment in Blue Ridge, Georgia that has been in business for nine years and caters to over 25,000 visitors annually. Owner, Geza Csuros says, “We provide gem mining, mini golf and a great fishing pond in a beautiful and serene mountain setting.”

As they began to add more inventory to their gift shop, LPV discovered that their regular cash register would no longer be able to accommodate their needs. LPV “went through about three or four merchant service companies, who offered great savings, a better service etc, but ended up costing a lot more money than was initially indicated… the annual contracts and the hidden fees always ended up costing more.”

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LPV also tried Square for an iPad POS but found that they lacked some of the important services that LPV required.

“We have been with SalesVu for three years now, and do not look back.” Csuros raves. “SalesVu allows us to keep accurate inventory and helps with keeping track of employee hours… Makes payroll a breeze!”

LPV appreciates the ability to have multiple terminals that are synchronized in real time – this has allowed them to reduce traffic in the main building by taking payments for activities out on the grounds. LPV has also been able to reduce employee hours because the multiple terminals allow employees to share booking responsibilities.

SalesVu’s ecommerce website widget has helped LPV sell tickets online.

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“I love using the SalesVu shopping cart!” says Csuros. “Our sales are automatically added to the open orders, hence the only thing customers have to give us is their name, and their open ticket can be redeemed very easily.”

Csuros also speaks very highly of SalesVu’s customer service team.

“Response time to any questions or problems (which are not many) is great. Jarod and Thomas are always on the ball, and I usually get a response within a few hours the most.”

We thank The Lilly Pad Village for their continued patronage and look forward to continuing to serve them!

“All in all the system is awesome! Cannot say enough about the application and about the service we receive,” says Csuros, “No long term obligations, no hidden fees, no compliance fees – just a great application and even greater service.”

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For more information on The Lilly Pad Village, visit their website or click below to friend them on Facebook!

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SalesVu iPad POS System Helps Shades of Sugar Make Sweet Improvements

Shades of Sugar (SS) is a small bakery that provides custom cakes, cupcakes, cookies, cake balls and many other confections to the Richardson, Texas area.

Autumn Surface, SS owner, found herself in need of a mobile restaurant POS system because she wanted to be able to sit down with a customer to discuss cake ideas, and then ring up the sale at the same table. The shop’s previous owner had a massive traditional POS system that took up their entire counter. When Surface took over the shop, she was on a tight budget and didn’t want to pay “thousands” to maintain the current system or purchase a new mobile solution.

After struggling to keep up with employee hours, sales trends, expenses and invoices, Surface researched systems like Revel and ShopKeep and eventually decided to use SalesVu.

Shades of Sugar has been able to appropriate the Restaurant POS system to track sales in the front of the bakery as well as oversee employee hours and inventory in the back. Viewing reports helps SS see sales trends and make data-driven decisions about which cakes to sell and which to discontinue.

“I like that at any given time I can pull a report and see exactly what is happening financially at the bakery,” said Surface. “I can input my recipes and it will keep track of my inventory and my employees clock-in using SalesVu. It truly does everything! SalesVu has combined all of those [features] into one easy application and made my time mine again, so that I can do what I enjoy doing, BAKING.”

Lastly, moving to an mPOS system has helped Shades of Sugar seamlessly deliver products by allowing them to finalize a sale when it reaches it’s destination. The adoption of SalesVu has made business management at SS easier than ever.

“I like everything about SalesVu,” said Surface. “I am so glad that it keeps up with the front and back end of the bakery. I am busy all the with baking, so I like that SalesVu will keep up with all the stuff I don’t have time to keep up with.”

For more information about Shades of Sugar, please visit www.shadesofsugarbakery.com, like them on Facebook or on Twitter @shadesbakery.

 

 

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SalesVu’s ECommerce Website Transforms CBS Cycling into a Worldwide Business

CBS Cycling began as a consignment shop in Paul Chia’s house where people could recycle their used bikes, parts and accessories. This eventually evolved into a small location in Valencia, California that went beyond just consignment to new products, as well. Today, CBS Cycling is a boutique shop that specializes in one-on-one customer service. They cater to everyone from beginner riders to elite amateurs.

A mobile POS was important for CBS because of their transition from home business to retail location.

“[SalesVu] has been able to move with us and grow as we have grown,” said CBS Owner Paul Chia.

Chia looked into several retail POS systems, including: Shopkeep, NCR Silver and LightSpeed. However, all of those options had high initial costs that CBS could not afford as a new business. Chia had also previously used Regit POS, but was not happy with the cost.

“We had no upfront costs to start the business with SalesVu, so the savings just keep growing since there have been no further costs to maintain,” said Chia. “The capability to use almost any electronic device made the choice easy.”

SalesVu’s iPad POS allows CBS to be tech savvy with ease of use and accessibility.

“The best feature is the ability to access the site anywhere,” said Chia. “The ease of use in setting up and creating inventory, tracking orders and managing employees has been a major plus.”

Additionally, Chia really likes the available customer service. SalesVu’s team has been “a great bouncing board” in terms of features and how-to’s for Chia.

However, he claims the greatest feature is the ECommerce website.

“The website/widget allows our products, currently on-site, to be sold worldwide,” said Chia. “This one-stop shop that integrates current inventory to online availability will allow us to reach more customers.”

For more information, visit www.cbscycling.com or like their Facebook page.

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McKinney’s Irish Pub Chooses SalesVu’s iPad POS over competitors

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McKinneys Irish Pub (MIP) is a new, authentic 2,000 square foot pub in the Haymarket district of Lincoln, Nebraska. MIP boasts a large selection of craft beer and Irish whiskeys.

Though McKinneys only opened in November, Owner Nathan Stewart has been in the food industry for almost 15 years and worked with numerous POS system, including Micros, Aloha and others.

Stewart wanted an iPad POS to “step up the service.” McKinneys can now have servers on the floor with iPad Minis and save two to three minutes in the ordering process.

“This was the first time we went to an iPad interface,” said Stewart. “I used other systems before for my other business but I knew that I would be running a bar and needing more detail like, printing credit card receipts, inventory control and clocking employees in and out. I would say I researched [SalesVu] for about a month [prior to making my decision].”

Stewart also considered Breadcrumb, Revel and Micros for McKinneys.

“I chose SalesVu’s restaurant POS because of the price, customization abilities, inventory control and integration with QuickBooks,” said Stewart.

Stewart says his favorite SalesVu feature is the QuickBooks integration.

“It makes our job as business owners a lot easier when you don’t have to spend so much time doing the reports,” said Stewart. “All of the different reports that SalesVu can do are really convenient as well.”

Stewart believes that SalesVu has made them more efficient and saved them anywhere from $500 to $15,000 based on other estimates he was given. He also says he has saved on SalesVu’s free customer support.

For more information about McKinneys Irish pub you can like their Facebook or follow them on Twitter.

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