Questions? We offer 24/7 Customer Support via our HELP CENTER
Categories: Uncategorized

Learn How to Upsell Successfully with SalesVu ECommerce Website

 

Upselling is an important part of any business. By recommending the right additional products to customers, your business can enjoy increased sales, increased revenues, and more satisfied customers. However, becoming too pushy or using the wrong sales tactics can turn customers away. That’s why we’ve provided some tips to help you upsell more successfully.

Thoroughly Train Your Employees

It is important to make appropriate suggestions based on what your customer has purchased, ordered, or is interested in. Your employees or servers should be well versed on the products in inventory so that they can better explain them to customers and find the appropriate complementary items or accessories.

Provide Useful Suggestions

If possible, suggest more than one item. Giving customers a choice makes them feel more in control and will make them more likely to purchase one of the complementary items. If there are items that are generally purchased together, then consider creating a package deal or have your employees recommend the bestselling duo whenever a customer purchases one of the items. For instance, if they are purchasing electronics, your employees can recommend batteries, cases, or other accessories to complement their new electronics.

Make Yourself Known

Greet your customers as they walk in the door, get to know them, find out why they came, and make yourself readily available in case they have questions. If possible, engage in conversation regarding what they are purchasing, without following them around the store.

Read Your Customer

Not every customer wants to buy more than what they came in for. Pushing a sale on a customer who is unlikely to buy anything will only scare them away from your business altogether. Learn to read your customers, so that you can tailor your approach to better suit their needs.

Be Prepared

Many people feel nervous about upselling or suggesting items to customers. Provide your employees with a suggestion on how to approach customers. Some businesses even script out a compelling sales pitch, which employees can use and change as they please.

Leave Goodies By the Register

There is a reason that stores put irresistible sweets and affordable finds near the register. While people are spending time in line or at the register, give them something to be tempted by. Your employees can easily mention the small goodies to customers. You can also offer incentives, such as discounts when a customer hits a certain price point. This will make them more likely to increase their order or buy the little items by the register.

Invest in a POS System

A POS system can take all of the guesswork out of upselling. It will recommend the right products to suggest based on the customer’s purchases. This will make employees feel more confident selling those items. With a POS system, your employees can also pull up all items in inventory (and information relating to those items), so that they can quickly answer any questions about the products. Contact SalesVu to begin benefitting from a POS system and upselling more.

salesvu

Share
Published by
salesvu
Tags: Customer ManagementMobile POS

Recent Posts

SalesVu Feb-2021 Release Overview

In this post, we want to share an update on some great new features just released in our Feb-2021 Product…

4 years ago

SalesVu Jan-2021 Release Overview

  New Features Have Arrived Based on your feedback, we have been working to help you increase sales, reduce costs,…

4 years ago

SalesVu Dec-2020 Release Overview

Diners want to be safe when they enjoy their favorite venues again.  And, now they can. QR-code ordering and payment…

4 years ago

SalesVu Oct-2020 Release | Overview

We have been working to help our customers increase sales, save time and money, and manage operations. We hope you…

4 years ago

Welcome to SalesVu | Reprise Coffee Roasters adopts SalesVu’s Self-Order Kiosk Solution

Since their formation in 2015, Reprise Coffee Roasters has been passionately roasting and serving award-winning coffees at their cafes and…

4 years ago

Welcome to SalesVu | SMASH Dance ATX adopts SalesVu’s Studio POS and Online Scheduling Platform

SMASH is a community dance-fitness studio that provides fun & diverse styles of Adult Dance Fitness classes for all levels…

4 years ago